Shipping policy

# Shipping Policy – Sheneeds

At **Sheneeds**, we aim to provide a smooth, reliable, and convenient shopping experience. We carefully process and pack every order to ensure your products reach you safely.

### Order Processing
All orders are processed within **1–2 business days** after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

### Delivery Time
Estimated delivery time is **3–5 business days** after dispatch. Delivery times may vary depending on your location, courier service, weather conditions, or public holidays.

### Shipping Charges
Shipping charges are calculated and displayed at checkout. Any applicable delivery fee will be clearly shown before you complete your order.

### Order Confirmation
After placing your order, you may receive a confirmation via phone, SMS, WhatsApp, or email. Please provide accurate contact and shipping information to avoid delays.

### Delivery Attempts
Our courier partner will attempt to deliver your parcel to the address provided at checkout. Please make sure your phone number is active and someone is available to receive the order.

### Incorrect or Incomplete Address
Sheneeds will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or unavailable shipping information provided by the customer.

### Delayed Shipments
While we always aim to deliver orders on time, occasional delays may occur due to courier operations, weather, holidays, or other circumstances beyond our control.

### Damaged or Incorrect Parcel
If you receive a damaged or incorrect product, please contact our customer support team as soon as possible and provide clear pictures or a video of the parcel and product for verification.

### Contact Us
For questions regarding your order, delivery, or shipping status, please contact **Sheneeds Customer Support**.

Thank you for shopping with **Sheneeds**.